Frequently Asked Questions for the Charity Directory
How did my organization get added to the Charity Directory?
If you did not submit your organization, then someone else may have submitted it, or it may be listed on other public webpages.
How do I remove my organization from the Charity Directory?
Your confirmation email included a link at the bottom, which will remove your organization from the Charity Directory within 48 hours.
How do I link my organization's Facebook page to my Charity Directory profile (rather than my personal Facebook profile)?
Facebook can only link the profile that is displayed when you initially login to Facebook, and not any other pages that may be associated with it.
From my Charity Directory Administration Page, I linked my Facebook profile, but now I want to unlink it.
From Facebook: Select Account/ Privacy Settings, and under 'Apps and Websites' click [Edit your settings]. Then click the Charity Directory app, and remove it.
How do I access my Administration Page?
If you completed the form on our home page, then you will immediately receive a confirmation email which will contain instructions for your Administration Page.
My name does not appear in the Charity Directory (from the CharityData.org home page).
For your name to appear in the Directory, you must update your profile at least once, by clicking [Save Changes] on your Administration Page.
I forgot my password (or my password doesn't work).
On your Administration Login Page, click the link on the right side to 'Retrieve lost password'.
On my confirmation email, when I click the link for my Administration Page, the Home Page is displayed instead.
If your email program does not display the entire address as a link (including the "?id=" parameter), then copy-and-paste the entire address to your browser.
Can you change my profile for me?
You may change all of your settings on your Administration Page.
When I click [Save Changes] on the Administration Page, my changes are not saved.
If "Your changes have been saved" is not displayed, then please confirm that cookies are enabled on your browser.
Click the following links for information about other topics:
Move your name to the Top of the Directory
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